Frequently Asked Questions
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Yes! We offer free delivery to the West County Area. Delivery fees may apply for all other surrounding areas. Shoot us an inquiry for specific pricing.
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We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.
We pick-up same day after your event end time. Pick-ups requested for after 9 PM may incur an additional charge.
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We require a 50% non-refundable deposit that is due upon booking to reserve your date. If you need to cancel your event we will hold your deposit and you can reschedule for any future date.
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We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.
Inflatables set up on grass will be secured using stakes. It is your responsibility to let our crew know if you have any shallow sprinkler or pool lines. We are not held responsible for any damage if the crew has not been instructed on placement.
Inflatables set up on all other surfaces will be secured using sandbags.
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We are fully licensed and insured, so we can set up at parks. It is your job to make sure the park has an electrical hookup to power our blower. Please check with your park in advance to find out what permits and proof of insurance they need us to provide.
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Yes! We typically wash, sanitize, and dry our inflatables after each use.
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One of the greatest dangers in the inflatable industry is the wind. A strong gust can pull stakes out of the ground and send our units flying, even with people inside. The inflatable must be deflated if winds reach 15 mph. No exceptions.
In the case of rain, all weather based cancellations or reschedules must be determined by 7 am day of your event. We do not offer discounts, refunds or reschedules after this point because the inflatables are already on their way with our crew. We will not set up in the rain.
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There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.